Reference

Open your privacy settings with confidence

Account, wallet, device, and lobby activity data are mapped in this Privacy Policy before you open your account, so you know what we collect around Sic Bo, Genie…

Account data scopeDANA privacy chipDevice cookie choices09:00–02:00 WIB support
bidadari22 Open your privacy settings with confidence
CONTACT PATHS

Contact us about privacy requests

Fast privacy contact matters when your account name, phone number, wallet receipt, or device record needs a correction. We accept requests through live chat, email, and WhatsApp so you can choose the channel that fits the data type. For account changes, start inside Account > Privacy > Data Request on mobile web; it attaches your account ID to the message and helps us answer without asking you to repeat sensitive details.

Team online

Live chat window

Use live chat between 09:00 and 02:00 WIB when you need a fast privacy answer. Tell us your account name and the data question; we will not ask for your password in chat.

Email privacy desk

Send longer requests to [email protected] with the subject line Privacy Request. Include your registered phone number, the wallet rail involved, and what you want changed, exported, or checked.

WhatsApp privacy queue

Use WhatsApp for receipt matching or identity-step questions after a DANA, OVO, GoPay, or QRIS payment. We may move complex requests to email when attachments or written consent are needed.

DATA HANDLING

Control your data in the lobby

Clear privacy controls help you join with fewer surprises. We separate profile data from wallet records, keep cookie choices tied to your current browser, and log game labels…

Data we collect

We collect the data needed to run your account: name, phone number, login time, device type, wallet reference, and selected…

Cookie choices

Cookies remember your session, language choice, and security state on the browser you use.

Wallet records

Wallet records help us match your payment to your account and answer a dispute.

Security checks

Login alerts, password resets, and unusual device checks protect your account data.

Retention approach

We keep account and wallet records while they are needed for service, disputes, tax or legal duties, and fraud checks.

Correction requests

If your name, phone number, or wallet label is wrong, send a privacy request before your next withdrawal.

Ask practical privacy questions

This FAQ focuses only on the Privacy Policy, not general lobby features. Use it before you open an account, when you change phones, or when a wallet receipt needs matching. If your question involves a live account, contact us from the registered channel so we can verify ownership before discussing personal data.

We collect the details needed to identify your account, such as name, phone number, login credentials, device signals, wallet references, and activity records connected to account safety, payment matching, and privacy requests.

No. We only receive transaction references, receipt status, timestamps, and masked wallet details needed to match your account. Your wallet password stays with the payment service and should never be sent to our team.

Open Account > Privacy > Data Request, choose export, and confirm through your registered phone number. We will prepare the data we hold directly and explain any record kept by a payment rail separately.

Yes, contact live chat or email [email protected] with your account name and the correction needed. For wallet-related changes, we may request a fresh identity check before editing the record.

Cookies keep your session active, remember display choices, and support security checks on the browser you use. If you clear cookies, you may need to log in again and repeat device verification.

We keep withdrawal and wallet records while needed for account reconciliation, disputes, fraud checks, tax or legal duties. When the need ends, we remove, anonymise, or separate the record from active screens.

Use live chat from 09:00 to 02:00 WIB for quick questions, email [email protected] for written requests, or WhatsApp for receipt matching. We verify account ownership before sharing personal data.